Privacy Policy for Mallet Pro

1. Information We Collect

 

When you visit our website or place an order, we may collect:

 

Information you provide:

• Name

• Email address

• Shipping address

• Phone number (if provided)

• Payment information (processed securely by our payment provider - we do not store your credit card number)

• Any messages you send us via email

 

Information collected automatically:

• IP address

• Browser type

• Pages you visit on our site

• Time and date of your visit

• Referring website

 

We collect this automatic information through cookies and similar technologies, including Google Analytics.

 

2. How We Use Your Information

 

We use your information to:

• Process and ship your orders

• Send order confirmations and shipping updates

• Respond to your questions and emails

• Send follow-up emails about your treatment progress (you can opt out anytime)

• Improve our website and products

• Comply with legal obligations

 

We do not sell your personal information to anyone.

 

3. How We Share Your Information

 

We share your information only with:

• Shipping carriers (USPS) to deliver your order

• Payment processors to complete your transaction

• Email service providers to send order updates and follow-ups

• Analytics providers (Google Analytics) to understand website traffic

• Legal authorities if required by law

 

These partners only receive the information necessary to perform their services.

 

4. Cookies

 

Our website uses cookies - small files stored on your device - to:

• Keep track of your shopping cart

• Understand how visitors use our site

• Improve your experience

 

You can disable cookies in your browser settings, but some website features may not work properly.

 

5. Google Analytics

 

We use Google Analytics to understand how visitors find and use our website. Google Analytics collects anonymous data about your visit. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

 

6. Data Security

 

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

 

7. Data Retention

 

We keep your order information for at least 7 years for tax and legal purposes. You can request deletion of your personal information by emailing compliance@malletpro.com, and we will delete what we are not legally required to retain.

 

8. Your Rights

 

Depending on where you live, you may have the right to:

• Access the personal information we have about you

• Correct inaccurate information

• Request deletion of your information

• Opt out of marketing emails

 

To exercise any of these rights, email compliance@malletpro.com.

 

9. California Residents

 

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and request its deletion. We do not sell personal information. To make a request, email compliance@malletpro.com.

 

10. Children's Privacy

 

Our website and products are not intended for children under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

 

11. Changes to This Policy

 

We may update this policy from time to time. Changes take effect when posted to this page. We encourage you to review this policy periodically.

 

12. Contact Us

 

Questions about this privacy policy? Email us at compliance@malletpro.com.